Certificate Programme in Customer Service for E-commerce Logistics
-- viewing nowHere is the 100-word overview for the Certificate Programme in Customer Service for E-commerce Logistics: Certificate Programme in Customer Service for E-commerce Logistics 3When you join this programme, you'll master the skills to provide exceptional customer service to online shoppers and e-commerce businesses. You'll learn how to resolve complex customer issues, handle multiple channels of communication, and upscale customer experience.
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About this course
Your extensive training prepares you to excel in your role, ensuring high customer satisfaction and loyalty. As a certified professional, you'll be in demand by top e-commerce companies. Four 5-star rated modules, hands-on exercises, and comprehensive resource materials guarantee your success. Ready to accelerate your career? Start your journey today!5B5C54Don5C55ight5Email5
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Course details
This is the list of essential units for Certificate Programme in Customer Service for E-commerce Logistics:
• Section 3.1: Introduction to E-commerce Logistics and Customer Service Fundamentals
• 1.1: Customer Contact and Query Handling
2.2: E-Logistics Emergent Issues and Management
4.3: Product Content Management and Special Instructions
4.4: Order Fulfillment and Product Delivery
33: Service Quality Management and standards
44: Returns and Refunds Management
45: Shipping and Delivery Fulfillment Management
44.4: Investigating Customer complaints and dispute resolution
44.4: Technical and Communication Skills for E-Logistics Operations
24)1: Etymology and Commercial Terms.
5.4: International Trade Terms and Customized Logistic Environmental Studies
45.5: Compliance and Regulations Awareness for E-Logistics Operations.
45.5:3: Crisis Management and Customer Service Recovery Plan.
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