Graduate Certificate in Reverse Logistics Returns Support
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Course details
• Supply Chain Management: Fundamentals of supply chain management, including the flow of goods, regulations, and stakeholders involved in the process (2 hours)
• Reverse Logistics Fundamentals: Principles of reverse logistics, including the reverse flow of goods, analysis of returns, and the role of reverse logistics in supply chain management (3 hours)
• Return Analysis: Techniques and tools for analyzing and optimizing returns, including return metrics, return planning, and return processing (4 hours)
• Returns Processing: Design and implementation of returns processes, including receiving, inspecting, sorting, and shipping returns (3 hours)
• Quality Control: Fundamentals of quality control, including quality inspections, testing, and certifications (3 hours)
4.2.4 User Handling: Techniques for dealing with returns from a users' perspective, including customer service, returns management, and complaint resolution (3 hours)
4.2.5 Zero-Base Analysis: Quantitative and qualitative analysis of returns data, including data analysis, reporting, and meaningful scenario analysis (4 hours)
4.2.4 User Handling:4.3 Information Systems: Hardware and software required for supporting returns operations, including databases, applications, and data integration (3 hours)
4.3.3 Data Analysis5.4 Returns Management:4.4 Data Integration5.4 Designing & Implementing Returns Process4.4
4.2.5 Zero-4.4.3 returns4 memories:3 reports3 probing4 meaningful5 ?? analytica3/2 ?4
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