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As the Postgraduate Certificate in Reverse Logistics Customer Satisfaction is a comprehensive program, below are the essential units: • Reverse Logistics Strategy and Policy • Customer Satisfaction Model Development • Quality Management in Reverse Logistics • Supply Chain Risk Assessment for Customer Satisfaction • Reverse Logistics Process Design and Improvement • Customer Recovery and Return Material Authorization • Supply Chain Visibility for Reverse Logistics • Customer Centric Communication Strategy • Sustainability and Compliance in Reverse Logistics • Performance Measurement and Reporting for Customer Satisfaction.
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